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We're here to help. If you have any questions please contact customer support at any time. You can use the live chat button that should be visible on every page. Clicking on this will open a chat session and someone will be able to help you out.
Alternatively you can send us an Email
We're open 24/7, 365 days of the year so please, don't hesitate if there's anything you need.
Here are a few frequently asked questions that may be what you're looking for. We recommend you read through these first as it may speed things up for you:
Can I play for free?
Yes, you can, you don't even need an account. Just click on any of the game categories on the left of the screen, or use the 'burger menu' if you're on your phone. Then click on the game you want to try using the 'Demo Now' button. The game will start and you'll have a balance to play with. If you run out of funds you'll have to close the game and start again. You won't be able to save your balance as it's reset every time you close the game, but you can play as many times as you like.
How do I redeem a free coupon?
For Free Spin offers, or any bonus that does not require a deposit, log into your account and click the 'Deposit' button. This opens the cashier.
Choose the 'Redeem a Coupon Code' option,
Enter, or paste your coupon code and click 'GO'. If your code is valid, your bonus will be added to your account immediately.
For free spin offers, once you have successfully redeemed your coupon, you will be prompted to play the spins immediately and will be linked to the game associated with the offer. The free games will begin automatically.
For any promotion that requires a purchase, log into your account, click the 'Deposit' button, choose your preferred deposit method and amount, then you will be able to either select your bonus from the options displayed using the radio buttons, enter a coupon code or decide not to add a bonus at all. For more information on bonuses, including the terms of use, please review the Bonus Terms page.
How do I deposit funds?
Log into your account, (See Get Started), then once you're logged in, click on the 'Deposit' button, this will open the cashier. Choose your deposit method (See Banking), the amount you want to spend, then select a bonus or enter a coupon code, if applicable. Your account will be funded and you're ready to play! If you prefer to use a cryptocurrency, please see our guide and take advantage of our monthly 200% cryptocurrency bonus offer here.
How do I cash out my winnings?
Login to your Miami Club account and click on the 'Withdraw' button, this will open the cashier. Choose the method by which you'd like to receive your funds (See Banking) and the amount you wish to withdraw. Your request will be processed and sent.
Please note that you will need to verify your account before your withdrawal process can be started. Click here to view the account verification requirements.
Prior to your first withdrawal at the casino, we may request security documentation to verify the authenticity of the credit card information and the player account. This is needed to maintain the utmost standards of security and player protection.
We reserve the right to delay and/or stop the processing of any withdrawal request until any outstanding deposit transactions have been cleared by the processor used.
Players who deposit with credit card can withdraw by any method listed in the cashier. Players who do not deposit by credit card may withdraw with the method they used to deposit. Please be aware that before the first withdrawal there needs to be at least one deposit with the chosen withdrawal method. This is to verify your account information.
What are your rules for Blackjack?
Click here for our Blackjack page
Is there an affiliate program?
Miami Club Casino is a part of the Deckmedia affiliate program.
